MOHELA & SERVICER HELP

Untangle the next step.

Start with the issue. We’ll help you find the right place to take it.

What are you dealing with?

Start with Federal Student Aid

Your next steps

Open the loan-level PSLF record on StudentAid.gov and identify the exact month and reason.Check whether employment for that period is certified. Save the count and certification records.Use the PSLF process or ask FSA about reconsideration if the underlying information is wrong. Avoid assuming a missing month is permanently lost.

Checklist progress lasts for this page session.

Open the PSLF Help Tool

What to ask

I need help with: a pslf month is missing or looks wrong. Please explain the status of the affected loan and dates, what information is missing, what action I need to take, and any deadline or payment obligation while this is reviewed. Please provide a written explanation and a case number.

Billing and PSLF live in different places

MOHELA services payments for its borrowers. Federal Student Aid manages PSLF. A servicer change is not itself proof of lost credit.

MOHELA’s official federal-loan site ↗

If the issue remains unresolved

Keep a dated record of what happened, what you requested, and the response. Avoid sharing your FSA password with anyone.

Federal Student Aid feedback and complaints ↗

Sources checked September 13, 2026MOHELA · PSLF information Federal Student Aid · loan servicers